Contact

Last updated: 3 October 2026

HoTrips does not sell anything. We don't sell tickets, hotels or tours, don't take payments and have no access to your bookings. You book and pay on the partner's website, and the partner is responsible for the booking.

Problem with a flight or hotel — contact the partner

Check which partner you booked with: the name is in the confirmation e-mail and on the payment receipt.

Aviasales

the “Check flight” button

Aviasales is a flight search engine — it does not sell tickets itself. You buy the ticket from the airline or agency you choose on Aviasales. For the ticket, changes, refunds, a missing confirmation or check-in, contact that seller — their details are in the confirmation e-mail and on your payment receipt. If you don't know who the seller is, Aviasales support will help.

Kiwi.com

the “Compare on Kiwi.com” link

Kiwi.com sells the booking. Report changes, refunds, baggage, cancelled flights and connection problems to Kiwi.com — by chat, phone (24/7 in English) or e-mail.

Nuitée

the “Book” button next to a hotel (the “Hotel booking by Nuitée” site)

Nuitée sells the hotel booking and takes the payment. Confirmation, changes, cancellation, refunds, a wrong price — contact Nuitée, support is available 24/7. Issues on site (room, check-in, city tax) are fastest to sort out at the hotel reception.

Nuitée traveller support

Klook

tours, attraction tickets and some accommodation

Klook sells the booking. Vouchers, date changes, cancellation and refunds — at Klook (chat in the Help Centre or in your booking details).

Klook Help Centre

Delays, cancellations, baggage

Rights under EU Regulation 261/2004 (care, rebooking, compensation) and lost baggage claims are handled by the airline operating the flight — even if you bought the ticket from an agency.

eSIM, insurance, transfers, car hire

Contact the company you bought from. Links to all of them are on the Travel tips page.

Contact HoTrips

Write to us about the website itself: an error, wrong information about a destination, personal data, or a complaint about how the service works.

E-mail: contact@hotrips.pl

Artur Bashyrov
ul. Składowa 16, 30-010 Kraków